Private Bank

JP Morgan Chase & Co.
2022-present

Team Leadership
Product Design

A multi-year digital transformation of the client account management platform to reinvent the world's best private bank.

I lead a team of product designers, user researchers, and content designers to deliver new experiences and enhancements for a large-scale enterprise application software.

Key Responsibilities

Lead a 5-10+ people product design team.
Manage design initiatives to achieve business results.
Improve design and product triad operations.
Define product strategy and roadmap.
Team building and people development.

Every day, I aim to excel as a leader by delivering quality results, optimizing operations, and building a strong team.

As a team lead, my primary objective is to empower the team to achive impactful results, collaborate with partners to drive product strategy, and foster design maturity within the organization.

Combining management experience & education, and design proficiency, I employ a leadership mindset, effective communication, and strategic thinking to consistently deliver desired outcomes while cultivating a positive team culture.

In resource-constrained situations, I become hands-on to enable my team to tackle larger tasks.

Highlights

Delivering Results

Managed 15 design initiatives to be delivered on time and meet annual business expectations, amidst changing requirements and reorganizations.
Negotiated for 4 designers and 2 researchers to be transferred to the team and meet demands.
Became hands-on by taking on smaller design tasks to free up the team's capacity for larger initiatives.

Optimizing Operations

Implemented a product development process that incorporates the double-diamond design principle, dual-track agile methodology, and fosters an equal partnership mindset.
Organized a roadmap prioritization cadence with product triad leads to improve timeline and resource management.
Incorporated design QA into the JIRA workflow and created a Figma guide for technology teams to reduce design defects.
Established a centralized team knowledge hub to educate members on relevant product and business topics.
Encouraged data-driven decisions by collaborating with Analytics to create a UX metrics dashboard.

Team Building

Maintain regular team cadences to promote inclusivity and psychological safety, such as weekly huddles, quarterly retrospectives, and team norms workshops.
Presented the team during the design organization's weekly showcase to enhance individual recognition and promote team members.
Provided personalized career coaching and mentorship for every team member.
Organized team-building exercises aimed at skill development and fostering stronger bonds among team members.

Siri is a truly excellent, strong design lader with broad and deep understanding. She gave each contributing peer space to discuss their area of leadership and expertise on the program. Came across as a hard-working, prepared, and well-gelled team!

Design Team Member

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